Alabama Power joins community partners for bill payment assistance

Alabama Power is joining community partners to help customers with bill payments as winter weather causes more energy use. 

A press release from the company said that the average temperature in January 2025 was lower than normal according to the National Weather Service. The more energy used to heat a home the higher the bills are. 

Alabama Power released a list of community partners to reach out to for assistance. From the press release: 

• ProjectSHARE: A program administered by the Salvation Army, ProjectSHARE assists with the energy bills of low-income Alabamians who are age 60 or older and/or disabled. Customer interested should call 205.328.2420, select prompt 2.

• Alabama Business Charitable (ABC) Trust: Funded and established by Alabama Power more than 30 years ago, the ABC Trust provides energy assistance throughout the year. To learn more about the ABC Trust, visit PowerofGood.com/ABC-Trust.

• Special Needs Assistance Programs: We provide several programs for customers with special needs, including alternate payment dates for people who rely on monthly government checks. We also offer Braille and large-print bills as well as telecommunications services for the deaf.

Customers who are temporarily unable to pay their bills can make arrangements these three ways: 

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• Online at AlabamaPower.com.
• In person, at a business office.
• Customer Service at 1.800.245.2244 for residential customers or 1.888.430.5787for business customers.

Additionally, Alabama Power reminds customers about using the following tools from the press release: 

• Home Energy Reports: By signing up for our free electronic Home Energy Report, customers receive a monthly email that gives a detailed breakdown of their energy consumption, highlights the areas in their home that use the most power, and offers personalized recommendations for saving.

• My Power Usage: For a more real-time experience, customers can try the My Power Usage tool, which allows them to monitor their daily usage, set alerts, and more, helping them stay within their desired budget.

• Budget Billing: And to make sure there are no surprises on their next bill, eligible customers can apply for Budget Billing, a billing program that levels out their payments to a similar amount each month, so you don’t end up with unexpected spikes in energy costs.

• Residential Pricing and Rate Plans: Customers can also review Alabama Power’s pricing plans and rates to make sure they are signed up for the one that’s right for their family’s needs and budget.

• Alabama Power Mobile App: The Alabama Power mobile app is available for download in either the App Store on iPhone or Google Play for Android devices. With the mobile app, customers can manage their accounts on-the-go and set alerts, monitor their energy usage and access their accounts. Learn more atAlabamaPower.com/MobileApp.